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Water Billing and Frequently Asked Questions

WATER BILLING ACCOUNT SERVICES DEPARTMENT
NH Seal   Green

57775 Main St.
PO Box 480429

New Haven, Michigan  48048

(586) 749-5301, Ext. 211


Responsibilities of the Water Billing Department

The water billing department is responsible for calculating and distributing water and sewer bills to all residents and businesses in New Haven and responsible for the collection of revenue from all users of the system. The Department of Public Works uses a meter gun to take actual readings from each house and business and they are uploaded electronically into each customer's account. From there, bills are sent out on a monthly basis to all residents and businesses.

 

The main functions of the department are to intiate and maintain customer accounts, investigate high or low water consumption, prepare final bills, answer phone calls from residents, and set up service appointments for faulty meters, final reads, and other types of repairs. The Department of Public Works staff can also assists residents in helping to identify leaks at a property. The water billing department works collaboratively with the Department of Public Works to obtain readings and perform repairs throughout the village.


Contacts
General Information

Ext. 211

Audrey Stuart
Administrator of Water Accounts
Ext. 212


Water Account Services

New Water Account Service Set-Up

Water Bill Payment Account Setup / Login (online)


Account Setup Instructions

Frequently Asked Questions


Understanding Your Bill